I can't agree with you. Support is about helped you, no?!
If you check, you can see - the prices are similar for all products +/- 10$ (without Plesk and cPanel, but they are on different level). I don't determine how much is the cost, the CWP team did it ... but if quality is bad customers goint be lost. Only to cleary - if I can solve all the problems, I don't pay for maintenance i pay only for Pro version ... have a big difference in the price 😉
BTW support teem can't fix the problem and forwarded to developer teme - how can sove alone this problem in this case?